Frequently Asked Questions

We work with a wide range of natural and locally sourced materials, including seagrass, water hyacinth, banana fiber and leaf, pandan, agel, rattan, sisal, bamboo, and natural wood. Depending on the product design, we also combine these materials with supporting components such as metal, glass, and other materials.

Our products are crafted by experienced artisans using traditional weaving and handcrafted techniques. Depending on the product, certain processes such as frame construction, cutting, welding, and finishing may also be involved. Natural variations in texture, color, and finish are part of the character of handcrafted products.

Yes. We work with buyers on custom and OEM projects. You can provide your specifications, dimensions, colors, materials, sketches, or reference images. Our team can develop samples based on the agreed specifications before production.

Yes. We can discuss specific product specifications, quality requirements, packaging standards, and other buyer requirements before production. Requirements are reviewed and agreed upon during the product development and sampling process.

For new designs or new sizes, our minimum order quantity (MOQ) is 25 pieces per design or size. For repeat orders of existing products and specifications, there is no fixed minimum order quantity. MOQ may also be discussed depending on the product and order requirements.

You can contact our team by email or WhatsApp and share your product requirements, quantities, specifications, and target market. We will discuss the details, provide a quotation, develop samples when required, and confirm the production plan before starting the order.

Yes. Sampling is available for new product development and custom orders. Sample requirements, development time, and sample costs depend on the product and specifications. Our team will confirm the details before the sample process begins.

Production lead time depends on the product type, quantity, design complexity, material availability, and order requirements. A production schedule will be confirmed after the specifications, sample approval, and order terms have been agreed.

Yes. We have an established production team and artisan workforce experienced in producing handcrafted furniture, home décor, and woven products. Production capacity and scheduling are planned according to the product specifications and order volume.

Yes. We have experience handling international export orders and can coordinate with freight forwarders for shipping arrangements. Shipping terms and responsibilities can be discussed according to the buyer's requirements and agreed commercial terms.

We serve international buyers and have experience supplying markets in Europe, North America, Australia, and other international markets. Shipping arrangements can be discussed based on the destination and buyer requirements.

Products are packed according to their material, size, construction, and shipping requirements. We use protective packaging to help minimize the risk of damage during transportation and can also discuss specific packaging or labeling requirements for each buyer.

Payment terms are discussed and agreed upon based on the order, buyer relationship, and commercial requirements. Bank transfer (T/T) is available, while specific payment arrangements can be discussed with our sales team before order confirmation.

Each order goes through quality control before shipment. If a quality issue is identified after delivery, please provide details and supporting photos or documentation so our team can review the case and discuss an appropriate solution with the buyer.

Natural materials are an important part of Murakabi Craft's product range. We work with materials such as seagrass, water hyacinth, banana fiber, pandan, agel, rattan, sisal, bamboo, and natural wood. We aim to make responsible use of these materials while maintaining the craftsmanship and quality of each product.